This FAQ provides quick reference information for commonly asked questions about the Sygno-Fi wireless fire system, including system limits, battery life, and software access. It also includes guidance on firmware updates, device replacement using the translator menu, and pre-programming your system. Links to detailed support articles are provided, and authorised access to the SygNEX software is available via the technical team.
How many translators can be installed on a loop?
How many translators can be installed on a loop?
Up to 6 translators per loop.
How many devices can be connected to one translator?
How many devices can be connected to one translator?
Up to 32 devices.
How many devices can be connected to one expander?
How many devices can be connected to one expander?
Up to 32 devices.
What is the maximum number of field devices on a single translator system (translator plus associated expanders)?
What is the maximum number of field devices on a single translator system (translator plus associated expanders)?
A maximum of 128 field devices.
How many expanders can be connected to one translator?
How many expanders can be connected to one translator?
Up to 15 expanders.
What is the expected battery life?
What is the expected battery life?
Inputs (e.g. smoke detectors, heat detectors, multi detectors, input modules, call points): around 8–10 years.
Outputs (e.g. sounders, sounder beacons, base sounders, base sounder beacons, output modules): around 3–5 years depending on usage.
Please note, we recommend using VARTA batteries in our devices.
How do I update the firmware on a translator or expander?
How do I update the firmware on a translator or expander?
Follow the step-by-step process here:
How to update Sygno-Fi firmware
How do I pre-program a Sygno-Fi system?
How do I pre-program a Sygno-Fi system?
For detailed instructions, click here:
How to pre-program your Sygno-Fi system
How do I replace a Sygno-Fi device using the translator menu?
How do I replace a Sygno-Fi device using the translator menu?
Full instructions are available here:
Replacing a device via the translator menu
How do I obtain the Sygno-Fi software (SygNEX)?
How do I obtain the Sygno-Fi software (SygNEX)?
SygNEX is restricted software and requires authorisation. Please contact our technical team at: 📧 [email protected]
Contact Information
For further assistance or if you have any questions regarding this procedure, please contact the Eurotech Technical Team:
Email: [email protected]
Phone: +44 (0) 203 141 0982
Important Notice:
This content is provided for informational purposes only and is intended solely for qualified personnel with appropriate training and expertise. Eurotech Fire Systems Ltd assumes no responsibility for the outcomes resulting from the use of this information. It is the user's responsibility to ensure all work is carried out in accordance with applicable regulations and standards.