# Help Centre | Eurotech Fire Systems

> Welcome to the Eurotech Fire Systems Help Centre!

## Sygno-Fi Technical Help

- [Sygno-Fi FAQs](https://help.eurotechfire.com/en/articles/11394438-sygno-fi-faqs.md): This FAQ provides quick reference information for commonly asked questions about our Sygno-Fi wireless fire system.
- [Sygno-Fi Firmware Update \(devices & translator/expanders\)](https://help.eurotechfire.com/en/articles/11094653-sygno-fi-firmware-update-devices-translator-expanders.md): The patch realigns the Battery Fault reporting voltage of the following Sygno-fi devices
- [How to Replace a Sygno-Fi Device Using the Translator Menu](https://help.eurotechfire.com/en/articles/11096402-how-to-replace-a-sygno-fi-device-using-the-translator-menu.md): Replacing a Sygno-Fi Device

## Toccare Technical Help

- [Toccare Mini – Frequently Asked Questions \(FAQs\)](https://help.eurotechfire.com/en/articles/11095153-toccare-mini-frequently-asked-questions-faqs.md): FAQs on our Toccare Mini
- [Toccare Multi – Frequently Asked Questions \(FAQs\)](https://help.eurotechfire.com/en/articles/11095243-toccare-multi-frequently-asked-questions-faqs.md): FAQs on our Toccare Multi
- [Toccare Cloud – Frequently Asked Questions \(FAQs\)](https://help.eurotechfire.com/en/articles/11095251-toccare-cloud-frequently-asked-questions-faqs.md): FAQs on the Toccare Cloud
- [Toccare Troubleshooting](https://help.eurotechfire.com/en/articles/11096701-toccare-troubleshooting.md): This guide provides solutions for common faults encountered on the Toccare panel.​
- [Toccare Password Reset Procedure](https://help.eurotechfire.com/en/articles/11096719-toccare-password-reset-procedure.md): Resetting a Toccare panel password
- [Toccare Mini Panel Operation - Basic Guide](https://help.eurotechfire.com/en/articles/11096724-toccare-mini-panel-operation-basic-guide.md): Below is a step-by-step guide to basic operations, ensuring quick and effective control of your system.
- [Toccare Panel Operation - Fire Test Procedure](https://help.eurotechfire.com/en/articles/11096733-toccare-panel-operation-fire-test-procedure.md): This guide provides the necessary steps to carry out a fire test using the Toccare Panel.
- [How To: Perform a Toccare Walk Test](https://help.eurotechfire.com/en/articles/11333250-how-to-perform-a-toccare-walk-test.md): Showing you how to perform a 'Walk Test' and test Output Modules on a Toccare panel
- [Toccare Repeater Firmware Upgrade](https://help.eurotechfire.com/en/articles/12891790-toccare-repeater-firmware-upgrade.md): How To: Upgrade your Toccare repeater panel firmware
- [Toccare One Mini Firmware Upgrade](https://help.eurotechfire.com/en/articles/12891984-toccare-one-mini-firmware-upgrade.md): How To: Upgrade your Toccare One Mini firmware
- [Toccare Firmware Update Guide](https://help.eurotechfire.com/en/articles/12892111-toccare-firmware-update-guide.md): Toccare Firmware Upgrade Overview

## Datasheets & Installation Guides

- [Sygno-Fi Datasheets](https://help.eurotechfire.com/en/articles/11316510-sygno-fi-datasheets.md): All of our Sygno-Fi datasheets in one place
- [Sygno-Fi Installation Guides](https://help.eurotechfire.com/en/articles/11316673-sygno-fi-installation-guides.md): All of our Sygno-Fi installation guides in one place
- [Euro-Fi Datasheets](https://help.eurotechfire.com/en/articles/11324747-euro-fi-datasheets.md): All of our Euro-Fi datasheets in one place
- [Euro-Fi Installation Guides](https://help.eurotechfire.com/en/articles/11324754-euro-fi-installation-guides.md): All of our Euro-Fi installation guides in one place
- [Cavius Datasheets](https://help.eurotechfire.com/en/articles/11325971-cavius-datasheets.md): All of our Cavius datasheets in one place
- [Omnis Datasheets](https://help.eurotechfire.com/en/articles/13714591-omnis-datasheets.md): All of our Omnis datasheets in one place
- [Omnis Installation Guides](https://help.eurotechfire.com/en/articles/13714601-omnis-installation-guides.md): All of our Omnis installation guides in one place
- [Toccare Datasheets](https://help.eurotechfire.com/en/articles/11324676-toccare-datasheets.md): All of our Toccare datasheets in one place
- [Toccare Installation Guides](https://help.eurotechfire.com/en/articles/11324692-toccare-installation-guides.md): All of our Toccare installation guides in one place
- [Odyssey Touch Datasheets](https://help.eurotechfire.com/en/articles/11425523-odyssey-touch-datasheets.md): All of our Odyssey Touch Panel datasheets in one place
- [Odyssey & Odyssey Plus Panel Datasheets](https://help.eurotechfire.com/en/articles/11554530-odyssey-odyssey-plus-panel-datasheets.md): All of our Odyssey & Odyssey Plus Panel datasheets in one place
- [Advanced Intelligent Fire Control Panels Datasheets](https://help.eurotechfire.com/en/articles/11326004-advanced-intelligent-fire-control-panels-datasheets.md): All of our Advanced Intelligent Fire Control Panel datasheets in one place
- [C-Tec Datasheets](https://help.eurotechfire.com/en/articles/11469415-c-tec-datasheets.md): All of our C-Tec datasheets in one place
- [Evotech Datasheets](https://help.eurotechfire.com/en/articles/11469827-evotech-datasheets.md): All of our Evotech datasheets in one place
- [Infinity ID2 Datasheets](https://help.eurotechfire.com/en/articles/11538410-infinity-id2-datasheets.md): All of our Infinity ID2 datasheets in one place
- [Eurotech Wired Datasheets](https://help.eurotechfire.com/en/articles/11324792-eurotech-wired-datasheets.md): All of our Eurotech Wired datasheets in one place
- [Eurotech Wired Installation Guides](https://help.eurotechfire.com/en/articles/11324868-eurotech-wired-installation-guides.md): All of our Eurotech Wired installation guides in one place
- [Odyssey Device Datasheets](https://help.eurotechfire.com/en/articles/11324716-odyssey-device-datasheets.md): All of our Odyssey device datasheets in one place
- [Hochiki Datasheets](https://help.eurotechfire.com/en/articles/11419222-hochiki-datasheets.md): All of our Hochiki datasheets in one place
- [Eurotech Conventional Control Panel Datasheets](https://help.eurotechfire.com/en/articles/11571017-eurotech-conventional-control-panel-datasheets.md): All of our Eurotech Conventional Control Panel datasheets in one place
- [C-Tec Conventional Control Panels](https://help.eurotechfire.com/en/articles/11583553-c-tec-conventional-control-panels.md): All of our C-Tec Conventional Control Panel Datasheets in one place
- [Kentec Sigma CP](https://help.eurotechfire.com/en/articles/11599137-kentec-sigma-cp.md): All of our Kentec Sigma CP Datasheets in one place
- [Odyssey Conventional Devices](https://help.eurotechfire.com/en/articles/11581628-odyssey-conventional-devices.md): All of our Odyssey Conventional Device Datasheets in one place
- [Euro-VAC Datasheets](https://help.eurotechfire.com/en/articles/11326038-euro-vac-datasheets.md): All of our Euro-VAC Evacuation Alert System datasheets
- [Euro-VAC Installation Guides](https://help.eurotechfire.com/en/articles/11403395-euro-vac-installation-guides.md): All of our Euro-VAC installation guides in one place
- [Euro-VAC Product Manual](https://help.eurotechfire.com/en/articles/13340817-euro-vac-product-manual.md): Euro-VAC Downloadable Product Manual
- [Proline Linear Heat Cable Datasheets](https://help.eurotechfire.com/en/articles/11326073-proline-linear-heat-cable-datasheets.md): All of our Proline Linear Heat Cable datasheets in one place
- [Sensis Aspirating Datasheets](https://help.eurotechfire.com/en/articles/12810751-sensis-aspirating-datasheets.md): All of our Sensis Aspirating datasheets in one place
- [Sensis Aspirating User Guides](https://help.eurotechfire.com/en/articles/12810759-sensis-aspirating-user-guides.md): All of our Sensis Aspirating User Guides in one place

## Product Brochures

- [Eurotech Product Brochures](https://help.eurotechfire.com/en/articles/11325844-eurotech-product-brochures.md): View all of our Product Brochures!

## Pocket Guides

- [BS 5839-1:2025 Pocket Guide](https://help.eurotechfire.com/en/articles/11325788-bs-5839-1-2025-pocket-guide.md): Downloadable Version of our BS 5839-1:2025 Pocket Guide
- [BS 8629:2019+A1:2023 Pocket Guide](https://help.eurotechfire.com/en/articles/11325805-bs-8629-2019-a1-2023-pocket-guide.md): Downloadable Version of our BS 8629:2019+A1:2023 Pocket Guide
- [Toccare 'Did You Know?' Brochure](https://help.eurotechfire.com/en/articles/11786493-toccare-did-you-know-brochure.md): 20 Reasons Why Toccare Works for You

## Account, Orders, Returns & Support

- [How to Open a Customer Account with Eurotech Fire Systems](https://help.eurotechfire.com/en/articles/11469848-how-to-open-a-customer-account-with-eurotech-fire-systems.md): We make it easy for you to create a customer account and access our range of products and services
- [How to Return Goods to Eurotech Fire Systems](https://help.eurotechfire.com/en/articles/11096513-how-to-return-goods-to-eurotech-fire-systems.md): Eurotech Fire Systems returns process
- [Submitting a Purchase Order – What’s Required?](https://help.eurotechfire.com/en/articles/11096542-submitting-a-purchase-order-what-s-required.md): To ensure your order is processed quickly and accurately, please include the following details in your purchase order \(PO\)

## Eurotech Software Downloads

- [Eurotech Loop Calculator](https://help.eurotechfire.com/en/articles/11325783-eurotech-loop-calculator.md): Click 'Download' to Install our Eurotech Loop Calculator

## Application Notes

- [Adding Device on Translator Test](https://help.eurotechfire.com/en/articles/11179431-adding-device-on-translator-test.md): Changing a Sygno-Fi Device Via the Translator Menu Structure
- [Sygno-fi Expander Elmdene PSU 2 Core](https://help.eurotechfire.com/en/articles/11275052-sygno-fi-expander-elmdene-psu-2-core.md): Sygno-fi Expander Elmdene PSU 2 Core
- [Sygno-Fi Expander Elmdene PSU Wiring Details](https://help.eurotechfire.com/en/articles/11275064-sygno-fi-expander-elmdene-psu-wiring-details.md): Wiring Details - Sygno-Fi Expander \(SYG-EM\)/Elmdene STX \(EN54-2\) PSU
- [Toccare Sygno-fi Translator Loop Connections](https://help.eurotechfire.com/en/articles/11275078-toccare-sygno-fi-translator-loop-connections.md): Loop Connections diagram for Toccare Mini to Sygno-Fi Translator.
- [CEM Conventional Panel Connections](https://help.eurotechfire.com/en/articles/11179369-cem-conventional-panel-connections.md): Static Conventional Expander Module Panel Connections, including wiring for zone lines, EOL resistors, PSU, & sounder circuits
- [Elmdene PSU – Static Expander Connections](https://help.eurotechfire.com/en/articles/11179375-elmdene-psu-static-expander-connections.md): Wiring guidance for connecting an Elmdene power supply unit \(PSU\) to a Static Expander
- [Euro-Fi Translator Connections](https://help.eurotechfire.com/en/articles/11179406-euro-fi-translator-connections.md): The figure below shows the push-buttons, LEDs, and detection loop connectivity on the Euro-Fi Translator Module.
- [Wireless Status LEDs](https://help.eurotechfire.com/en/articles/11179422-wireless-status-leds.md): Euro-Fi Operational Status Indication
- [Diagnostic Dirty Detector](https://help.eurotechfire.com/en/articles/11293598-diagnostic-dirty-detector.md): Check connected device cleanliness on a Toccare panel.
- [One Ring Connection Details](https://help.eurotechfire.com/en/articles/11294512-one-ring-connection-details.md): Sharing information between panels
- [Toccare Password Reset Procedure](https://help.eurotechfire.com/en/articles/11296287-toccare-password-reset-procedure.md): Resetting a Toccare panel password
- [Toccare Fire Alarm Relay](https://help.eurotechfire.com/en/articles/11296913-toccare-fire-alarm-relay.md): Image showing the Toccare Fire Alarm Relay
- [Toccare Mini DualCom Pro 2 Fire Wiring Details](https://help.eurotechfire.com/en/articles/11297298-toccare-mini-dualcom-pro-2-fire-wiring-details.md): Wiring details for Toccare Mini DualCom Pro 2
- [Toccare Multi and Mini Firmware Update Leads](https://help.eurotechfire.com/en/articles/11297680-toccare-multi-and-mini-firmware-update-leads.md): Firmware update cable specifications for Toccare Multi and Mini fire alarm panels. Identifies which serial leads are required for different PCB versions \(TD571E vs TD571D\) and loop card firmware up...
- [Toccare Multi-Loop Additional PSU Connections](https://help.eurotechfire.com/en/articles/11298284-toccare-multi-loop-additional-psu-connections.md): Image showing Additional PSU Connections on Toccare Multi-Loop
- [Toccare One Loop Connections](https://help.eurotechfire.com/en/articles/11298577-toccare-one-loop-connections.md): Image showing the loop connections of a Toccare One
- [Toccare Mini Panel Operation - Basic Guide](https://help.eurotechfire.com/en/articles/11299133-toccare-mini-panel-operation-basic-guide.md): Below is a step-by-step guide to basic operations, ensuring quick and effective control of your system.
- [Toccare Panel Operation - Fire Test Procedure](https://help.eurotechfire.com/en/articles/11299429-toccare-panel-operation-fire-test-procedure.md): This guide provides the necessary steps to carry out a fire test using the Toccare Panel.
- [Toccare Troubleshooting](https://help.eurotechfire.com/en/articles/11299699-toccare-troubleshooting.md): This guide provides solutions for common faults encountered on the Toccare panel.​
- [False Alarm Management – Advanced Panels](https://help.eurotechfire.com/en/articles/11275100-false-alarm-management-advanced-panels.md): False Alarm Management with Advanced Panels.
- [Investigation Delays](https://help.eurotechfire.com/en/articles/11275114-investigation-delays.md): Investigation Delays Application Note
- [Setting Sounder Ringing Durations MXPro5](https://help.eurotechfire.com/en/articles/11275117-setting-sounder-ringing-durations-mxpro5.md): How to Set Sounder Ringing Durations on MXPRO5 Panels
- [Setting up an Investigation Delay on an Input](https://help.eurotechfire.com/en/articles/11275809-setting-up-an-investigation-delay-on-an-input.md): Application note to help you set up an investigation delay on an Input.
- [EN-54-13 CIE Monitoring](https://help.eurotechfire.com/en/articles/11278786-en-54-13-cie-monitoring.md): EN54-13 checks for fire system faults by monitoring voltage, current, and resistance to ensure the system operates within safe limits.
- [Fault & Fire Monitoring 100-2027V](https://help.eurotechfire.com/en/articles/11300172-fault-fire-monitoring-100-2027v.md): Image showing Fault & Fire Monitoring on a 100-2027V
- [Flame Detector Coverage](https://help.eurotechfire.com/en/articles/11300390-flame-detector-coverage.md): Coverage of a flame detector
- [I.S Schematic](https://help.eurotechfire.com/en/articles/11300769-i-s-schematic.md): I.S Image/Schematic
- [Keyswitch MCP on IP Module](https://help.eurotechfire.com/en/articles/11301061-keyswitch-mcp-on-ip-module.md): Image of a Keyswitch MCP on an IP Module
- [Sounder Controller to a Galvanci Barrier](https://help.eurotechfire.com/en/articles/11301404-sounder-controller-to-a-galvanci-barrier.md): Image of a Sounder Controller to a Galvanic Barrier
- [Minimum Acceptable Test Values](https://help.eurotechfire.com/en/articles/12932006-minimum-acceptable-test-values.md): Guide to minimum acceptable test values for BS 5839-1 fire alarm installations. Covers continuity, insulation resistance, earth fault testing, voltage drop calculations, visual inspection criteria,...
- [Tests Required on Existing Cables](https://help.eurotechfire.com/en/articles/12932180-tests-required-on-existing-cables.md): Essential testing requirements for reusing existing cables in BS 5839-1 fire alarm installations. Covers continuity, insulation resistance, earth fault checks, voltage drop assessment, visual inspe...

## Industry Reports

- [Grenfell Tower Phase 2 Report](https://help.eurotechfire.com/en/articles/11325745-grenfell-tower-phase-2-report.md): Summary of findings and recommendations from the Grenfell Tower Inquiry Phase 2.