💬 1. Request a Return
To request a return, please contact our Customer Services team via:
📧 Email: [email protected]
Please let us know:
The reason for the return (e.g. faulty, not required, etc.)
Whether a replacement is required
If the item is faulty, please provide as much detail as possible about the fault. This helps us speed up the process.
🔢 2. Receive Your RMA Number
Once your return is approved, you will receive an RMA (Return Materials Authorisation) number and a pre-filled RMA form with all the return details.
Please include this form when sending the goods back.
If a replacement is required, you may be asked to provide a purchase order number for the replacement.
📦 3. Send the Goods Back
Please ensure:
The goods are securely packaged
The RMA form is included inside the parcel
Goods should be returned to the address specified on the RMA form.
✅ 4. What Happens When We Receive Your Return
When your returned goods arrive:
Our Stores team will inspect the items and confirm the condition
The return status will be updated in our system
If the goods are faulty:
We will return them to the manufacturer/supplier for further action
Once a supplier response is received, we will confirm the next steps (replacement or credit)
🔁 5. If You’re Expecting a Replacement
If a replacement is due (rather than a credit):
It will be processed as soon as we receive your PO (if needed)
If we receive replacement goods from the supplier (e.g., Apollo), these will be re-entered into stock and your case closed once processed
💳 6. If You’re Expecting a Credit
Once approved:
A credit note will be issued and sent to you
The returned goods will either be:
Returned to stock (if unopened/unused), or
Returned to the supplier (if faulty)
Once complete, we’ll close the return on our system.
Contact Information
For further assistance or if you have any questions, please contact the Eurotech Returns Team:
Email: [email protected]
Phone: +44 (0) 203 141 0999